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DQ News: The Golden Age of Drive-Thru

Business Week:

Drive-thru is the operational heart of the fast-food industry, as central to a brand like Taco Bell as the kitchen itself, maybe more so. According to the National Restaurant Assn., the fast-food industry will do $168 billion in sales for 2011, and about 70 percent of that will come in through drive-thru windows. The technology deployed at order stations and pick-up windows has evolved to meet that demand. Every step is measured, every movement calculated, every word scripted. Taco Bell, with more than 5,600 locations in the U.S., currently operates some of the fastest and most accurate drive-thru windows in the industry, at least according to QSR magazine’s last survey, in 2009, though for years they lagged. The system is the result of a 15-year-plus focus on the window as the core of the business. Taco Bell’s pride in moving from the bottom of the pack to near the top is also part of the reason it allowed a journalist, unsupervised by public relations staff, to work the line.

Photo by compujeramey.

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McDonald’s Food From Around the World

In the United States, when we think of McDonald’s, we think of a Big Mac, fries and a Coke. In other countries, though, the menu options are more diverse. Here’s a sampling of McDonald’s from around the world. McRice burger — Singa

Tornado Fries: A French Fry That Looks Like a Slinky

I just read an article about how a Delaware man and his family have opened a restaurant to sell “Tornado Fries” in their resort community. I’ve never heard of the food, so I did some research. According the article, tornado fries are dee